Quality Problems in Service Businesses Case Study

Quality Problems in Service Businesses - Case Study Example Also, Canadian consumers are fully aware that their country is developing (Button & Stough, 2000). The hub of Canada’s economy lays mainly in raw materials export. This is a major contributing factor to the travel industry, since because of this factor alone, Canada has a vast transportation system which comprises of more than 1,400,000 kilometers (870,000Â  mi) of roads, 10 major international airports spread across the major cities , 300 smaller airports in towns, 72,093Â  km (44,797Â  mi) of fully functioning railway track, and more than 300 commercial ports and harbors surrounding its vast ocean line, enabling travelers to access destinations in the Pacific, Atlantic and Arctic oceans. Approximately, 4.2% of Canadas GDP comes from the transport sector, while oil and gas contribute about 3.7% of the GDP. Travelers are also comfortable because Transport Canada oversees and regulates aspects of transport in Canada, while TICO makes sure that they reach their travel destinations well and assured of security. All these facts and statistics clearly indicate that Canada is fully capable of offering exceptional high quality service in the travel industry, since they have all what they need. This is what the Canadian consumers see as pure potential for quality service delivery in the travel industry (Grewe et al., 2001). If a discrepancy exists between the quality expected of consumers and the service provided by air carriers, this discrepancy can best be resolved without adversely affecting the Canadian economy, by letting the necessary bodies mandated by the authorities to handle the problem, like TICO. Having a customer service call in number and email on plain sight from the customers can really help. This will hasten the client response, since there will be personnel readily available to answer the customers call, review their complaint, and respond accordingly with immediate effect. There will be security personnel on ground,

Consumer Protection Essay Example | Topics and Well Written Essays - 1500 words

Consumer Protection - Essay Example These are the Trade Descriptions Act 1968 and Unfair Contract Terms Act. To make the situation clear, here is its short description. Duck visited the showroom of Swan and looked at a television set priced at 500. He asked Swan about the set. Swan replied: "It's a beautiful model, never used, a snip at 500." In fact some of the internal wiring was not properly connected and the set had been switched on and used as a display unit in Swan's showroom for three days prior to Duck's visit. In this situation, and according to the Trade Descriptions Act, Swan is subject to the criminal offence as the one who has provided his consumer with misleading information. According to the Act, the description to the consumer may be given verbally or in the written form, thus there is no possibility for Swan to be justified on the basis of the information having been given in the oral form. The Act makes the verbal statement, including misleading information, an offence and thus it is a criminal action. ... The Act includes the following types of descriptions into the trade descriptions category: quantity, gauge or size of the goods; manufacture method; composition; performance, strength and fitness for purpose, which means that the goods should be mechanically sound and unbreakable, etc. In the situation described, it is clear that the misleading information provided by Swan, is included into the paragraph relating to the performance, strength of the TV set, and the fact that it must be mechanically sound. Thus, knowing the problem of the TV set and the wrong connections inside it, Swan has intentionally committed an offence and is subject to the penalties according to the Trade Descriptions Act 1968. As far as it is known that the statement made is false, it is also supposed to be a criminal offence under the Act, and as Swan is not a simple employee but is supposed to be a manager, he can be sued and subjected to these penalties, however the Act presupposes that any person guilty of intentional or unintentional mislead bears responsibility under the law. The maximum penalty is equal to 5,000 per offence. This penalty is provided by the Magistrates' Court; as for the crown Court, the fine size is unlimited, while the person guilty of misleading the customer may acqu ire up to two years of imprisonment. It is possible that Swan may lose his consumer credit license, but according to the situation described it is supposed that he does not have this license, having an agreement with Chicken-Credit Ltd, which provides Swan's customers with hire-purchase credits in case they cannot afford buying the goods in cash. Thus, the action, performed by Swan in relation to Duck, is supposed to